We want you to feel confident when shopping with LICOVEN. If you are not completely satisfied with your purchase, please contact us and we will be happy to assist you.

Returns & CancellationsYou have the right to cancel your online order within 14 days of receiving your goods, without having to provide a reason. If you decide to cancel, please contact us within this period and we will provide instructions for returning your item.

RefundsOnce your returned item has been received and checked, your refund will be processed in accordance with applicable UK consumer law. Refunds are generally made using the original payment method.

Faulty or Incorrect ItemsIf your item arrives damaged, faulty, or is not as described, please contact us as soon as possible. Your statutory consumer rights remain protected under UK law.

Return ConditionsItems should be returned in their original condition, with any original packaging where applicable. Please take reasonable care of the products while they are in your possession.

Need Help?If you have any questions about returns or refunds, please contact our customer support team. We are here to help make your LICOVEN experience as smooth as possible.